What is Process Intelligence?

www.fortressiq.com

FortressIQ is the process intelligence platform for the modern enterprise. That’s how we describe our platform, and process intelligence is what we deliver to our customers. But what, exactly, is process intelligence?

Your business runs on processes. How you recruit, onboard, and train new employees, for example, is defined by the processes, subprocesses, and tasks that make these actions a reality. And processes extend to every area of your business. It’s how your products and services are sold, made, packaged, priced, shipped, delivered, invoiced, and inventoried. It’s how you invoice customers, pay suppliers, cash checks, publish reports, change production, maintain equipment, upgrade software, and, obviously, everything else that makes your business go.

The Traditional Methods for Understanding Processes

Most businesses, especially those of enterprise scale, don’t truly understand how their processes work on a granular, day-to-day level. This is at the level of how workers, applications, and data interact. The traditional methods of understanding processes are process mapping, process mining, and process discovery.

  • Process Mining is a back-end, software-centric technology that records the narrow, step-by-step workflow based on user interaction with specific systems. It requires access to application log files, but it’s limited in coverage because it misses steps performed in separate applications or applications (like email clients) that do not produce log files.
  • Process Discovery is a modern alternative to process mining. It tracks workflow at the software user interface level, no matter who performs the task or which application is used. It is good at capturing discrete sub-processes, but has trouble scaling because it requires a manual evaluation of the results.

Stale, Incomplete Data Leads to Ineffective Transformation

The pressure is on enterprises to become more data-driven and less reliant on intuition and incomplete, siloed data. We live in an always-on, connected world, yet businesses make billion-dollar decisions using estimates and gut instinct. When it comes to business transformation and the lack of accurate, current, and complete process data, it’s no wonder McKinsey & Company found that just 14% of business transformations return any sustained performance improvements and 70% of enterprise-scale change programs don’t reach their stated goals. The result of that failure is $900 billion in wasted effort.

Process Intelligence to the Rescue

Process intelligence is the automatic and continuous acquisition of process data at scale across any system in your enterprise. It provides clear and accurate visibility into the current state of your organizational processes to improve business process automation, digital transformation, and enterprise optimization. Process intelligence helps you understand today, so you can plan for tomorrow.

Process intelligence finally allows the traditional guessing game of process understanding to be replaced with a fast, accurate, data-driven alternative.

Process intelligence uses AI and computer vision to automatically create a detailed blueprint of the digital processes across all applications and departments, and across your entire enterprise. It does it without disrupting workers or the process, and can automatically create detailed process definition documents (PDD). By capturing this process data at scale and providing the details needed to understand it, you get instant visibility into the context and meaning behind your process data.

The Real Impact of Process Intelligence

Process intelligence finally allows the traditional guessing game of process understanding to be replaced with a fast, accurate, data-driven alternative. In turn, it makes your transformation and process optimizations initiatives also fast, accurate, and data-driven. Using process intelligence lets you respond more quickly to internal and external pressures, and empowers your teams to make better decisions in real-time.

Process intelligence lets you respond more quickly to internal and external pressures, and empowers your teams to make better decisions in real-time.

Process intelligence is the data enterprises need to fuel intelligent automation, value engineering, process redesign, system optimization, and employee experience. It’s also used to improve compliance, expand governance, and improve operational efficiencies across the enterprise.

The Enterprise Benefits of Process Intelligence

Enterprise transformation efforts frequently fail because of the simple magnitude of the impacted processes. You’re trying to produce change on an enterprise scale using a snapshot of data that cannot possibly reflect the realities of the actual process. But process intelligence changes your perspective by giving you the detailed process data necessary to see how your decisions will impact your business.

Jon Knisley is a Principal at FortressIQ. He helps companies leverage process intelligence to jumpstart and scale their automation and transformation programs.